Contact us

Email: info@twmuseums.org.uk
Tel: (0191) 232 6789
Textphone: 18001 0191 232 6789

Arbeia Roman Fort, Baring Street, South Shields, Tyne and Wear, NE33 2BB
Email: info@arbeiaromanfort.org.uk
Tel: (0191) 277 1410
Textphone: 18001 0191 277 1410
Visit the Arbeia Roman Fort website

Discovery Museum, Blandford Square, Newcastle upon Tyne, NE1 4JA
Email: info@discoverymuseum.org.uk
Tel: (0191) 232 6789
Textphone: 18001 0191 232 6789
Visit the Discovery Museum website

Great North Museum: Hancock, Barras Bridge, Newcastle upon Tyne, NE2 4PT
Email: info@greatnorthmuseum.org.uk
Tel: (0191) 208 6765
Textphone: 18001 0191 208 6765
Visit the Great North Museum website

Hatton Gallery, Kings Road, Newcastle University, Newcastle upon Tyne, NE1 7RU
Email: info@hattongallery.org.uk
Tel: (0191) 208 6059
Textphone: 18001 0191 208 6059
Visit the Hatton Gallery website

Laing Art Gallery, New Bridge Street, Newcastle upon Tyne, NE1 8AG
Email: info@laingartgallery.org.uk
Tel: (0191) 278 1611 
Textphone: 18001 0191 278 1611
Visit the Laing Art Gallery website

Segedunum Roman Fort, Buddle Street, Wallsend, NE28 6HR
Email: info@segedunumromanfort.org.uk
Tel: (0191) 278 4217
Textphone: 18001 0191 278 4217
Visit the Segedunum Roman Fort website

Shipley Art Gallery, Prince Consort Road, Gateshead, NE8 4JB
Email: info@shipleyartgallery.org.uk
Tel: (0191) 477 1495
Textphone: 18001 0191 477 1495
Visit the Shipley Art Gallery website

South Shields Museum, Ocean Road, South Shields, NE33 2JA
Email: info@southshieldsmuseum.org.uk
Tel: (0191) 211 5599
Textphone: 18001 0191 211 5599
Visit the South Shields Museum website

Stephenson Steam Railway, Middle Engine Lane, North Shields, NE28 8DX
Email: info@stephensonsteamrailway.org.uk
Tel: (0191) 277 7135 
Visit the Stephenson Steam Railway website

Tyne & Wear Archives, Discovery Museum, Blandford Square, Newcastle upon Tyne, NE1 4JA
Email: info@twarchives.org.uk
Tel: (0191) 277 2248
Textphone: 18001 0191 277 2248
Visit the Tyne & Wear Archives website

Email: communications@twmuseums.org.uk

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Please get in touch with us (via phone, email or letter) before bringing in your items to describe what you would like to offer, or what you need help with identifying. Send us a photograph if possible.

We’ll reply letting you know if your offer is something we can accept, if we need more information, if we cannot accept your offer or to arrange a time for you to bring your item in.

There are a variety of reasons that we may not be able to take your donation. We have a Collections Development Policy that we must use when making a decision.

Please note that unless there are compelling and legitimate reasons, hazardous objects and substances will not be accepted.

Portable Antiquities Scheme

If you believe you have found an archaeological object, please contact the Tyne & Wear Finds Liaison Officer.

In England, all finders of gold and silver objects, and groups of coins from the same finds, over 300 years old, have a legal obligation to report such items under the Treasure Act 1996. Prehistoric base-metal assemblages found after 1st January 2003 also qualify as Treasure. Please contact the Finds Liaison Officer for further advice, within 14 days of the discovery.

Tyne & Wear Archives & Museums (TWAM) is committed to delivering an excellent service to all our customers and service users, be they general visitors, our local communities, educational or outreach groups, academics, scholars, tourists, groups, stakeholders, sponsors or corporate clients.

Our aim is to continue to improve our service and standards and deliver an excellent customer experience. Dealing effectively with customer comments and complaints will help us to achieve our mission and commitment to delivering a world class service.

Find out more about how you can provide feedback about our venues and services or make a complaint.